Frequently Asked Questions

Everything you need to know about shopping with Martha London

How long does shipping take?

Standard shipping within the UK typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

At Martha London, we prioritize ethical production. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by next year.

Can I track my order status?

Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to follow your package in real-time.